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Smart Business Insurance recognises the importance of ensuring that all employees offering financial advice to clients have appropriate skills and knowledge.

The responsibilities of the SMART Business Insurance Compliance Officer include:

  • Ensuring that all employees offering advice to clients, meet or exceed the training standards required by the Financial Services Reform Act.
  • Maintaining training records, analysing training needs, preparing annual training plans and circulating information about the availability of training courses and product information seminars to meet the need for on-going training.
  • Implementing supervisory arrangements to ensure that advisers are not over-delegating so that administrative personnel are not providing financial services.
  • Fostering a culture and environment in which all team members recognize and value the importance of continuously improving knowledge and skills and maintaining training records.