1300 542 573

TALK to a SMART Business Insurance adviser

Our company understands the customers' rights include the right to raise a dispute or a complaint in order to seek an appropriate solution.

Smart Business Insurance is an Authorised Representative of United Insurance Group which holds a current Australian Financial Services Licence No: 327131 and is responsible for the financial services that Smart Business Insurance provides to you.

Please contact Smart Business Insurance if you have any complaints about our services;

1300 542 573 and ask for the Complaints Officer

The Complaints Officer
Smart Business Insurance
Level 11, 484 St.Kilda Road
Melbourne VIC 3004

Clients not satisfied with our services should contact UIG's Complaints Officer:

Complaints Officer
United Insurance Group
Suite 306, 365 Little Collins Street,
Melbourne, Victoria, 3000

UIG is a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body, which is a free consumer service. If your complaint cannot be resolved to your satisfaction within twenty business days, you have the right to refer the matter to the FOS (details below). Further information is available from our office, or contact FOS directly on 1300 780 808 or visit 

Financial Ombudsman Service:

Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008

Mailing address: Financial Ombudsman Service, GPO Box 3, Melbourne 3001

Phone: 1300 78 08 08, Fax: 03 9613 6399

Email: info@fos.org.au, Web: www.fos.org.au

Insurance Brokers Code of Practice:

We also subscribe to the Insurance Brokers Code of Practice. Copy of the Insurance Brokers Code of Practice can be found at www.niba.com.au for more information.