Our company understands the customers' rights include the right to raise a dispute or a complaint in order to seek an appropriate solution.
Smart Business Insurance is an Authorised Representative of United Insurance Group which holds a current Australian Financial Services Licence No: 327131 and is responsible for the financial services that Smart Business Insurance provides to you.
Please contact Smart Business Insurance if you have any complaints about our services;
1300 542 573 and ask for the Complaints Officer
The Complaints Officer
Smart Business Insurance
Level 11, 484 St.Kilda Road
Melbourne VIC 3004
Clients not satisfied with our services should contact UIG's Complaints Officer:
United Insurance Group
Suite 306, 365 Little Collins Street,
Melbourne, Victoria, 3000
Financial Ombudsman Service:
Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008
Mailing address: Financial Ombudsman Service, GPO Box 3, Melbourne 3001
Phone: 1300 78 08 08, Fax: 03 9613 6399
Insurance Brokers Code of Practice:
We also subscribe to the Insurance Brokers Code of Practice. Copy of the Insurance Brokers Code of Practice can be found at www.niba.com.au for more information.